Terms of use

ImportaMT checks, before shipment, whether the compliance documentation you supply for one product is complete and in order, and issues a formal decision recording that assessment.

A decision is a verification of documentation only. It is not a product certification, it is not an exemption from market surveillance, and it is not a guarantee of customs clearance.

The service does not provide:

• physical inspection of products
• sampling or laboratory testing
• product certification
• type approval
• legal representation
• review of commercial contracts
• customs clearance or tariff classification

You are responsible for the accuracy and completeness of everything you submit, including the declared intended use of the product. Identifying the legislation applicable to a product, and declaring conformity with it, remains the responsibility of the manufacturer and the importer.

The service verifies documents, not applicants. Access is by control of an email mailbox: a one-time code grants a session, and a signed link grants access to a single request. Anyone who can read that mailbox can see the applications made from it. Keep the links private.

A published decision is immutable. Where a validity date applies, it is stated on the decision together with the reason for it. A validity date is never extended; a later position is recorded by a new decision superseding the earlier one.

Where information about a product later comes to light which could not be determined from the documentation supplied — including safety information, a document found to be false, or a materially inaccurate declared use — the MCCAA may invalidate the verification. The decision page remains resolvable and shows that status prominently.

Where a fee applies it is set by instrument, stated before payment, and payable per request. A refund is at the Authority's discretion; revocation does not itself create a right to a refund, because the review was properly conducted on the information supplied.

Factual errors in a decision can be corrected on request. An appeal against an outcome is made to the appeals panel; the portal does not administer appeals. Complaints about how the service was delivered go to the MCCAA.

The service is provided as-is and without guarantee of uninterrupted availability. Where the verification service cannot resolve a code, that is not a confirmation in either direction.

These terms are governed by the laws of Malta, and the courts of Malta have exclusive jurisdiction.